Introduction

TradeAdapt.ai (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using TradeAdapt.ai, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our services.

1. Information We Collect

Personal Information

When you subscribe to our services, we collect:

• • Name and email address
• • Billing information (processed securely through third-party payment processors)
• • TradingView or NinjaTrader account information (when necessary for service delivery)
• • Communication history with our support team

Automatically Collected Information

We automatically collect certain technical information when you visit our website:

• • IP address and geographic location
• • Browser type and version
• • Device information (operating system, screen resolution)
• • Pages visited and time spent on our website
• • Referral source (how you found our website)

2. How We Use Your Information

We use collected information for the following purposes:

• • Providing and delivering our trading tools and services
• • Processing payments and managing subscriptions
• • Sending important service updates and notifications
• • Responding to customer support inquiries
• • Improving our website and services based on usage patterns
• • Preventing fraud and ensuring security
• • Complying with legal obligations
• • Sending marketing communications (only with your consent)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• • Essential Cookies: Required for website functionality and security
• • Analytics Cookies: Help us understand how visitors use our site
• • Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may limit certain website features.

4. Third-Party Services

We use trusted third-party services to operate our business:

• • Payment Processors: Stripe, PayPal (for secure payment processing)
• • Email Services: For sending service notifications and support communications
• • Analytics: Google Analytics (for website usage analysis)
• • Hosting: Website and data hosting providers

These third parties have access only to information necessary to perform their functions and are contractually obligated to protect your data. We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

• • Active account data is retained while your subscription is active
• • Cancelled account data is retained for up to 90 days, then deleted
• • Financial records are retained for 7 years as required by law
• • Support communications are retained for 2 years

6. Your Privacy Rights

You have the following rights regarding your personal data:

• • Access: Request a copy of your personal data
• • Correction: Request corrections to inaccurate data
• • Deletion: Request deletion of your personal data
• • Portability: Request your data in a portable format
• • Opt-Out: Unsubscribe from marketing emails at any time
• • Object: Object to certain types of data processing

To exercise any of these rights, contact us at support@tradeadapt.ai. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• • SSL/TLS encryption for all data transmission
• • Secure server infrastructure with regular security updates
• • Restricted access to personal data (only authorized personnel)
• • Regular security audits and monitoring

While we take reasonable precautions, no method of transmission over the internet is 100% secure. You use our services at your own risk.

8. International Users

TradeAdapt.ai operates from the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate, which may have different data protection laws than your country of residence.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, contact us immediately at support@tradeadapt.ai.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions or to exercise your data rights:

TradeAdapt.ai
Email: support@tradeadapt.ai