Our Commitment to Privacy

TradeAdapt.ai(“TradeAdapt,” “we,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and share information when you visit tradeadapt.ai (the “Website”) or use our services. By accessing our Website or services, you consent to the practices described in this policy.

Information We Collect

Automated Information

When you visit our Website, certain technical data is automatically collected through standard web technologies:

• • Device Data: Browser type and version, operating system, device identifiers, and hardware specifications
• • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• • Connection Data: IP address, geographic location (country/region), internet service provider, and network information
• • Referral Data: How you arrived at our Website, search queries, and referring websites

Information You Provide

We collect information you voluntarily provide when engaging with our services:

• • Account Data: Name, email address, username, and password
• • Payment Data: Billing information, payment card details (processed securely through third-party providers)
• • Platform Data: Trading platform credentials for service activation (NinjaTrader/TradingView usernames)
• • Communication Data: Messages, support tickets, and feedback you send us

How We Use Your Information

We process your information for legitimate business purposes:

• • Service Delivery: Providing access to purchased trading systems and tools
• • Account Management: Creating and maintaining your user account
• • Transaction Processing: Handling payments and subscription renewals
• • Customer Support: Responding to inquiries and providing technical assistance
• • Security: Detecting and preventing fraud, unauthorized access, and abuse
• • Improvement: Analyzing usage patterns to enhance our services and user experience
• • Legal Compliance: Meeting regulatory requirements and responding to legal requests
• • Marketing: Sending service updates and promotional materials (with your consent)

Technologies We Use

Our Website employs various technologies to enhance functionality and user experience:

• • Cookies: Small files stored on your device to remember preferences and track usage. You can manage cookie settings through your browser.
• • Analytics Tools: Services like Google Analytics help us understand Website usage patterns and improve performance.
• • Server Logs: Automatic recording of technical information for security and diagnostic purposes.
• • Pixels and Tags: Invisible tracking elements that help measure advertising effectiveness and user engagement.

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in these circumstances:

• • Service Providers: Trusted third parties who assist with payment processing, data storage, and service delivery under strict confidentiality agreements
• • Legal Requirements: When required by law, court order, or governmental authority
• • Safety and Rights: To protect the rights, property, or safety of TradeAdapt, our users, or the public
• • Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users)
• • Consent: When you explicitly authorize us to share specific information

Data Security Measures

We implement industry-standard security measures to protect your information:

• • Encryption of sensitive data during transmission and storage
• • Secure servers with restricted access controls
• • Regular security audits and vulnerability testing
• • Employee training on data protection practices
• • Incident response procedures for potential breaches

While we strive to protect your information, no internet transmission or storage method is completely secure. You share information at your own risk and should take precautions to protect your account credentials.

Your Privacy Rights

You have several rights regarding your personal information:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Update or correct inaccurate information
• • Deletion: Request removal of your personal information (subject to legal retention requirements)
• • Portability: Receive your data in a structured, machine-readable format
• • Opt-Out: Unsubscribe from marketing communications
• • Restriction: Limit how we process your information in certain circumstances

To exercise these rights, contact us at privacy@tradeadapt.ai with “Privacy Request” in the subject line.

Regional Privacy Provisions

European Economic Area (EEA), UK, and Switzerland

We process personal data under lawful bases including contract performance, legal obligations, legitimate interests, and consent. You have additional rights under GDPR including the right to lodge complaints with supervisory authorities.

United States – State Specific Rights

Residents of California, Colorado, Connecticut, Virginia, and other states with privacy laws may have additional rights including:

• • Knowledge of data collection and sharing practices
• • Opt-out of data sales (we do not sell personal data)
• • Non-discrimination for exercising privacy rights
• • Verification procedures for privacy requests

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific rights regarding your personal information. We do not sell or share personal information as defined under California law. For requests under California’s “Shine the Light” law, contact us at the email below.

Data Retention

We retain your information only as long as necessary for business purposes, legal requirements, or dispute resolution. Account information is typically retained for the duration of your subscription plus a reasonable period afterward. You may request deletion of your information at any time, subject to legal retention obligations.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of data collection from a minor, we will promptly delete such information. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our services, you consent to such transfers. We implement appropriate safeguards for international data transfers as required by applicable law.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The “Last Revised” date at the top indicates the most recent update. Material changes will be communicated through prominent Website notices or direct communication. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us About Privacy

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

TradeAdapt Technologies LLC
Email: privacy@tradeadapt.ai
Support: support@tradeadapt.ai

Please include “Privacy Request” in your subject line for faster processing.